General terms and conditions of business
§ 1 Scope, Customer Information
The following General Terms and Conditions (GTC) regulate the contractual relationship between Schweizer Heimatwerk and persons (customers) who purchase goods through our online shop.
§ 2 Offer and conclusion of contract
The offers on the Internet represent a non-binding invitation to you to order goods. They are valid while stocks last. After entering your data and clicking the order button, you make a binding offer to conclude a purchase contract. We are entitled to accept your offer within 3 working days by sending an order confirmation by email or by sending the products. If the 3 working days have elapsed without result, your offer is deemed to have been rejected, i.e. you are no longer bound to your offer.
§ 3 Customer information: Storage of the offer text
The contract text with information about the article is stored by us. You have no access to the contract text via the Internet.
§ 4 Customer information: Correction notice
You can correct your entries at any time before placing your order. We will inform you about your correction options during the ordering process.
§ 5 Right of Return
Schweizer Heimatwerk accepts returns of goods in their original, undamaged packaging within 14 days of delivery.
Food, cosmetic products and room fragrances are excluded from this. A copy of the delivery note or invoice must be enclosed with the return. A note about the reason for the return is mandatory. The costs for the return are borne by the customer. If the return is delayed or the original packaging is damaged, Schweizer Heimatwerk can refuse to accept the return.
If the customer returns the goods on time and correctly, Schweizer Heimatwerk will refund the purchase price minus delivery costs. Damage to the products must be reported by the customer to Schweizer Heimatwerk by email within 24 hours of receiving the products, stating the invoice number and a description of the damage.
Returns by customers must be sent exclusively to the following address:
Swiss Heimatwerk Cooperative,
Uraniastrasse 1
8001 Zurich
Alternatively, you can return the goods to our flagship store at Uraniastrasse 1.
§ 6 Delivery conditions and payment
The prices are given in Swiss francs (CHF) and include 2.5% or 7.7% VAT. Our VAT number is CHE-105.940.810. Deliveries are possible to all countries that can be delivered to by Swiss Post. The delivery costs are a flat rate of CHF 9.00 for Switzerland, CHF 40.00 within the EU and CHF 75.00 for the remaining countries. Payment is only possible using the payment methods and payment terms accepted in the online shop. Any additional taxes and customs duties are to be borne by the ordering customer. Deliveries abroad require the usual delivery time for the country. If the products sent by us are not accepted or picked up by the customer and are returned to us, the customer will be charged for all transport costs.
§ 7 Retention of Title
The purchased item remains our property until full payment has been made.
§ 8 Claims for Damages
Claims for damages due to color deviations, incorrect images, prices and texts or due to incorrect, delayed or non-delivery are excluded.
§ 9 Warranty
The warranty is based on the statutory provisions.
§ 10 Data Protection
When collecting, processing and using personal data, Schweizer Heimatwerk is committed to the provisions of the Swiss Data Protection Act and the relevant legal norms. Customer data is only used to process and improve the entire online sales process, unless the customer expressly requests that Schweizer Heimatwerk provide further information. Customer data will not be passed on to third parties unless this is absolutely necessary for the proper provision of services (order processing). The customer agrees to this use of his data. In addition to the explicitly entered data, information from the log files is also automatically collected. No conclusions are drawn about the customer from this. This information is used exclusively to create statistics on the use of online offers in an anonymous form.
For further details on our measures to protect your personal data, please see our privacy policy
§ 11 General provisions, severability clause
Should individual provisions of these terms and conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. This contract is subject to Swiss law, the place of jurisdiction is Zurich. Schweizer Heimatwerk reserves the right to change the terms and conditions at any time. The currently valid version is published on www.heimatwerk.ch and is valid from the time of publication.